• 9am-7pm
  • 615-331-8899

Frequently Asked Questions

You’ve got questions ?

We’ve got answers ✓

Buying a car can be confusing!

How does our financing program work?

With a Buy Here Pay Here Dealer, the dealership itself will take the place of your bank. So, instead of taking out a loan from a bank, you will be taking one out with us…the nice guys! That way, we can override their “NO” with a solid “YES” all around, regardless of your past credit history!

Do I need an appointment?

Not at all! Walk right into one of our locations and walk right out with the vehicle of your dreams. However, if you have a specific car in mind, you may want to give us a heads up! Contact us here!

What if you don’t have the car I want?

We offer several convenient locations, so if your dream car is located elsewhere, we’re happy to transfer it for you!

Find Your Ride

How does the payments work?

Not only do we make buying cars easier, but we also make paying for your car as easy as it can be! In fact, we will work with you and your payroll schedule to find a customizable plan that will work best for your wallet. In other words, we will allow you to set up your payment plan based on when YOU are paid, whether that be weekly, bi-weekly, or monthly!

Do we report to credit bureaus?

Yes! We report to both Equifax and TransUnion, so if you make each of your payment deadlines your credit score definitely will improve!

Do you take trade-ins?

Yes. We do take trades whether paid for or not.

How do I make a payment?

Head to our Payment Portal to make a payment. Click here for link.

Do you offer financing?

Is that even a question? Heck yes! As a Buy Here Pay Here dealership, we’re on your team! We will work with you to find a convenient, reasonable financing plan that fits into YOUR life.

What kind of inspection do you perform on your used cars?

All of our vehicles undergo an extensive mechanical and safety inspection, We take pride in delivering cars that meet and exceed industry standards for reconditioning.

Can I see pictures of the vehicle that I will be purchasing?

We can provide several pictures, as well as an options list to make sure you are comfortable with the vehicle before you purchase. As always, we offer 100% satisfaction guarantee, and encourage you to stop by and visit us in person anytime!

Auto Masters is OPEN and ready to serve you!

However, to protect our customers and staff members, Auto Masters is taking additional measures to limit human interaction including sanitizing common areas at least 3 times per day so that we can continue serving our customers during this time. #WeSayYes to all efforts being made to practice social distancing and prevent the spread of COVID-19.

Ascent Auto Finance is still fully operational and available during normal business hours to assist our customer base. If you experience hardship during this time, feel free to reach out to us! We have information regarding employment opportunities and assistance programs. Our goal is to help reduce the impact on our customers, which is why we are willing to help find employment and additional assistance for those in need.

Our warranty hotline is still open at 844-463-1618 and if you need roadside assistance, please call 844-286-4578.

For questions regarding your loan, please visit ascentautofinance.com or contact us at 615-731-7157.

We are thinking of all of you during this difficult time. We will get through this together!

Advocate Program

Do you love your vehicle from Auto Masters? Shout it from the rooftops! earn $150 in cash for each friend or family member of yours who purchases a vehicle with us! Offer valid until 5/31!

Get Paid >